Refund and Returns Policy

Effective Date: August 30, 2026

This Refund and Returns Policy applies to all orders placed on www.xingdakitchen.com, operated by XINGDA KITCHENWARE LIMITED. We built our brand with a team of home cooks and kitchen enthusiasts who got tired of overpriced, flimsy gadgets that break after a few uses, so we work hard to source and design durable, practical kitchen tools that make daily cooking easier without costing a fortune. This policy outlines clear, fair rules for all return and refund requests, to protect the shopping experience for every home cook who trusts us with their kitchen essentials purchases.

1. Core Principle: No Standalone Full Refund Without Product Return

We strictly do not support ‌“refund only”‌ requests of any kind under general circumstances. We stand 100% behind the quality of all our handpicked durable kitchen small tools, and all valid refund applications must be paired with a complete return of the purchased product(s) to our designated warehouse. We will not process any full or partial monetary refund to your payment account if you choose to keep the product and request a standalone refund without returning the items. This rule applies to all our product lines including our chef-approved bestsellers, heat-resistant food tongs, and newly released latest kitchen gear arrivals, to ensure equal and fair treatment for every customer who shops our high-quality kitchen essentials range.

2. Eligibility For Return

You are eligible to submit a return request within 30 calendar days from the date you receive your kitchenware order, if your items meet the following criteria:

• The product is in original, unused condition, with all original factory packaging, tags, and accessories intact. Products that show obvious signs of long-term use, improper operation damage, or stains caused by misuse do not qualify for return.
• The request covers standard non-customized kitchen tools purchased directly via [www.xingdakitchen.com]. This return eligibility does not apply to special custom engraved products that are made exclusively for you per your personal requirements.
• You can provide the original order number, and valid proof that the product was purchased directly from our official website rather than unauthorized third-party resellers.

3. Step-by-Step Return Process

To submit a valid return request, please follow our simple process strictly:

1. Contact our customer support team first, via our official email lomira@xingdakitchen.com or telephone +(44) 121 655 0100, to describe the issue with your product and provide your full order number. Our team will respond to your request within 2 working days to verify your eligibility.
2. After your return is approved, our support team will send you the official designated return shipping address and all required return label details. All eligible standard returns within the UK qualify for our free return shipping service, no extra hidden fees will be charged to you, consistent with our brand promise.
3. Pack the product securely with all original accessories, send it back to the address we provide, and share the new tracking number of your return parcel with our support team.
4. Once our warehouse team receives and fully inspects the returned product to confirm it meets all return eligibility requirements, we will proceed to process your corresponding refund or exchange request within 5 working days.

4. Available Resolution Options After Valid Return

After we confirm your returned product passes our inspection, you can select one of the two resolution options below, as no standalone refund is permitted without the product being received and verified:

• ‌Full Refund To Original Payment Method‌: We will send the full amount you paid for the returned product back to the payment account you used to place the order. The funds will arrive in your account within 3 to 10 working days, depending on the processing speed of your payment service provider. The original order shipping fee you paid will not be refunded unless the return is caused by our explicit shipping error or product quality defect.
• ‌Free Product Exchange‌: You can choose to exchange the returned item for another model of our equal or higher value durable kitchen small tools. If you select a product with a higher price than your original purchase, you will only need to pay the price difference, and we will cover all the shipping cost for your new replacement order to deliver to you fast across the UK.

5. Exceptions For Special Circumstances

The only situations where partial refund can be processed without full product return are limited to the following cases:

• When you receive a damaged or defective product that cannot be returned safely due to hygiene or safety reasons, our support team will verify the issue with clear photos or videos you provide, and after confirmation, you can choose to keep the product and receive a reasonable partial refund of up to maximum 50% of your original order value, this option will never be equivalent to a 100% refund with you keeping the full product.
• If we make a confirmed mistake that we never shipped any of the products you paid for, we will process a 100% full refund directly to your account immediately, no return action is needed since no product was ever delivered to you.

6. Contact Information

If you have any questions about this Refund and Returns Policy, or need help with your return or post-purchase query, you can reach our team via the channels below at any time:
Company Name: XINGDA KITCHENWARE LIMITED
Official Website: www.xingdakitchen.com
Contact Email: lomira@xingdakitchen.com
Contact Phone: +(44) 121 655 0100
Registered Address: 65 Lower Essex Street, Birmingham, England, B5 6SN